Heritage Hills Golf Resort & Conference Center, York

While the resort has a lot going for it, including spacious rooms and friendly staff, there were definitely some downsides. I encountered issues with the room's amenities and the dining experience left much to be desired. However, there's a decent atmosphere for families, which is a plus, especially for those with kids looking for activities.

I was quite disappointed with my experience overall. The service here was incredibly frustrating, requiring constant follow-ups just to get basic assistance, which is not what I expected for a spa getaway. While the facility has some positive features like cleanliness and winter activities, the lack of attention to customer needs and the outrageously poor communication really stood out as major drawbacks.

The hotel had some highlights with excellent customer service from staff like Holly, who went above and beyond to ensure guest satisfaction, and enjoyable food options at Knickers. However, the overall experience was marred by several closures of dining facilities, leading to limited choices. Additionally, the outdated room decor and lack of maintenance during our stay were disappointing.

My recent experience at the hotel was a mix of highs and lows. While the cleanliness of the rooms was commendable and the staff generally friendly, the decline in maintenance and management was quite evident. The dining options were a letdown, and the extra noise from hockey teams hindered our enjoyment. Overall, I left feeling disappointed despite a few positive aspects.

Our stay at the resort had its ups and downs. While the cleanliness was excellent, and we appreciated the family-friendly atmosphere, the dining options were very limited due to some restaurants being closed. The service left something to be desired, especially with the front desk staff not being as accommodating as expected. Overall, while there were enjoyable aspects to our stay, we were disappointed by certain changes and the lack of available amenities.